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Experience

A career across operations, transformation and innovation.

From the operating core of a regulated bank to the incubation of financial technology initiatives.

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  1. 01

    Mar 2026 — Present

    GTech Digital Asia logo
    GTech Digital Asia

    Senior Business Strategy, Development & Incubation - Financial Services

    Drive business strategy, development, and incubation for the financial services vertical, designing institution-grade fintech initiatives from concept to commercial deployment and orchestrating the ecosystem of product, technology, legal, and partner stakeholders required to bring them to scale.

    Selected responsibilities
    • Own the end-to-end incubation lifecycle for financial services initiatives, from market analysis, competitive landscape assessments, and opportunity sizing through commercial structuring, partner engagement, and revenue realization.
    • Structure and negotiate commercial frameworks for financial services industry engagements, translating multi-stakeholder requirements into pricing models, partnership terms, and agreement structures that protect commercial position while creating viable long-term value for clients.
    • Design and validate go-to-market frameworks for fintech and digital banking products, pressure-testing product-market fit against regulatory constraints and institutional buyer behavior.
    • Orchestrate cross-functional teams across Product, Technology, and Legal to structure solutions for banks and financial institutions that are regulatory-ready, operationally viable, and aligned with each client's strategic priorities.
    • Provide strategic oversight for active incubation engagements, assessing commercial viability, partnership structure integrity, and growth trajectory across the financial services industry portfolio.
    • Lead multi-stakeholder alignment across financial institutions, partners, and technology providers, from solution evaluation through governance documentation and steering committee oversight.
    • Apply banking operations and transformation experience to evaluate partnership structures and product designs for real-world executability before client or regulatory exposure.
  2. 02

    Jan 2025 — Mar 2026

    Maybank Indonesia logo
    Maybank Indonesia

    Operations Process Reengineering Specialist

    Led process transformation programs across branch and head office functions, with direct accountability for delivering measurable improvements in turnaround time, cost efficiency, control effectiveness, and service quality.

    Selected responsibilities
    • Owned initiative-level execution across multiple transformation workstreams simultaneously, coordinating cross-functional teams across Operations, Risk, Compliance, Technology, and Business to meet delivery targets.
    • Designed and implemented end-to-end process simplification and standardization programs, including reengineering branch service flows, trade finance operations, treasury workflows, and corporate onboarding.
    • Exercised decision-making authority within defined scope and provided direct recommendations to senior stakeholders, including at Head and Director level, on transformation priorities and trade-offs.
    • Responsible for ensuring that all process changes were embedded at scale across branch and head office, with adequate controls, SLA frameworks, and staff capability uplift.
  3. 03

    Nov 2021 — Dec 2024

    Maybank Indonesia logo
    Maybank Indonesia

    Operations Planning & Performance Management Specialist

    Joined through the Management Development Program and rapidly took on directorate-level responsibilities, serving as the primary analyst and program coordinator for the Operations Director's strategic agenda across a function covering multiple business units.

    Selected responsibilities
    • Managed the KPI framework and performance reporting cadence used by senior management for operational decision-making, covering productivity, efficiency, and service quality metrics across the Operations Directorate.
    • Served as the central coordination point for strategic initiative tracking across all Operations sub-functions, maintaining visibility of progress, flagging risks, and escalating blockers to the Director.
    • Led directorate-level strategic planning cycles, translating institutional priorities into operational workplans with measurable targets and resource allocations.
    • Managed budget planning and cost monitoring for the Operations Directorate, maintaining financial discipline and identifying efficiency opportunities across the function.
    • Prepared board-level analysis, executive forum materials, and senior leadership presentations on behalf of the Operations Director, requiring strong command of both detail and strategic framing.