Financial Services × Technology × Business
From transforming trade finance and branch operations at Maybank Indonesia to incubating institution-grade financial technology products at GTech Digital Asia.
50%
Trade Finance Processing Speed Improvement
30%
Branch Turnaround Time Reduction
IDR Bn+
Commercial Impact
What I work on
Four connected disciplines, applied as one operating practice rather than isolated specialties.
01
Market analysis, opportunity structuring and commercial frameworks grounded in institutional realities.
02
Financial technology initiatives shaped from product-market fit through partner engagement and delivery.
03
Process redesign, controls and service improvement across branch and head-office operations.
04
Practical solutions aligned with regulation, operating models and the needs of institutional buyers.
Selected work
01
Led a comprehensive transformation program for Trade Operations, redesigning workflows, controls, and SLAs across documentation processing, compliance checks, and client-facing touchpoints.
Improved trade finance turnaround times by up to 50%, providing the operational backbone for Maybank Indonesia's aspiration to become Indonesia's leading trade finance provider.
02
Identified and resolved systemic branch pain points through a bank-wide process improvement and service redesign initiative, collaborating with Branch Operations, HR, and Technology.
30% reduction in branch turnaround time, directly increasing capacity for high-value customer interactions and frontline sales conversion.
03
Drive business strategy, development, and incubation for the financial services vertical, designing institution-grade fintech initiatives from concept to commercial deployment and orchestrating the ecosystem of product, technology, legal, and partner stakeholders required to bring them to scale.
Senior Business Strategy, Development & Incubation - Financial Services
GTech Digital Asia
Mar 2026 — Present
Operations Process Reengineering Specialist
Maybank Indonesia
Jan 2025 — Mar 2026
Operations Planning & Performance Management Specialist
Maybank Indonesia
Nov 2021 — Dec 2024
Articles
While organizations wait for perfect governance. Employees are already using free AI with no data protection & oversight. The real risk isn't starting, it's thinking inaction keeps data safe.
There's a step between chat-based AI and autonomous agents that most organizations might have missed. What that step looks like, and what it means for the path to agentic AI.
The real gap of AI adoption in Indonesia's financial services sector and why the first movers won't be the ones with the biggest AI budgets.
About
Good financial products are built on operational discipline.
I work at the intersection of banking operations and financial technology, translating how institutions actually run into products and partnerships that can scale.
More about meStart a conversation
Whether it's strategy, operations, or a new product line, I'm always open to a thoughtful conversation.
