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Branch & Service Transformation

Maybank IndonesiaOperations Process Reengineering Specialist
Conceptual financial-services atrium representing branch and service transformation

Context

Identified and resolved systemic branch pain points through a bank-wide process improvement and service redesign initiative, collaborating with Branch Operations, HR, and Technology.

Professional context

Operations Process Reengineering Specialist

Led process transformation programs across branch and head office functions, with direct accountability for delivering measurable improvements in turnaround time, cost efficiency, control effectiveness, and service quality.

Branch & Service Transformation · Hambali Muslimin