Selected work
A selection of programs and initiatives grounded in verified experience, operating detail and measurable outcomes.
01
Led a comprehensive transformation program for Trade Operations, redesigning workflows, controls, and SLAs across documentation processing, compliance checks, and client-facing touchpoints.
Improved trade finance turnaround times by up to 50%, providing the operational backbone for Maybank Indonesia's aspiration to become Indonesia's leading trade finance provider.
02
Identified and resolved systemic branch pain points through a bank-wide process improvement and service redesign initiative, collaborating with Branch Operations, HR, and Technology.
30% reduction in branch turnaround time, directly increasing capacity for high-value customer interactions and frontline sales conversion.
03
Drive business strategy, development, and incubation for the financial services vertical, designing institution-grade fintech initiatives from concept to commercial deployment and orchestrating the ecosystem of product, technology, legal, and partner stakeholders required to bring them to scale.
Additional programs
04
Directed a digital transformation of treasury business processes, overhauling legacy manual workflows and strengthening the control environment across front-to-back treasury operations.
Significantly boosted productivity and reduced operational risk exposure, enabling the function to handle increased market volume and complexity with lower error rates.
05
Partnered directly with the Operations Director and senior leadership to redesign job functions and reporting structures, rationalizing spans of control across the Directorate.
Created a leaner, more agile operating structure with clearer accountability, directly supporting the bank's capacity to scale operations during growth phases.
06
Centralized the non-individual and corporate account opening process, establishing standardized SLAs and control checkpoints across all branches and processing units.
Reduced corporate onboarding processing time, standardized client experience, and accelerated time-to-revenue for high-value commercial clients.
Working principle
Change holds when strategy, controls and day-to-day execution are designed together.
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