Selected work / 01
Trade Finance Transformation
Maybank IndonesiaOperations Process Reengineering Specialist

Context
Led a comprehensive transformation program for Trade Operations, redesigning workflows, controls, and SLAs across documentation processing, compliance checks, and client-facing touchpoints.
Professional context
Operations Process Reengineering Specialist
Led process transformation programs across branch and head office functions, with direct accountability for delivering measurable improvements in turnaround time, cost efficiency, control effectiveness, and service quality.